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FAQs

For USA customers please click on the blue tab in the top right corner of our homepage.

Q. What is The Ordering Process?
A. To place an order, browse our website for products and click the "add to cart" button. This will add the product to your virtual shopping cart. You can view your shopping cart at anytime by clicking the "VIEW CART" link at the top right of the site. From there you can view/change/remove products from your shopping cart. When you have everything you need in your shopping cart, click the "SECURE CHECKOUT" button located on the Shopping Cart  Contents page and follow the instructions. When we receive your order this is a binding commitment from you to purchase. We offer a 24 HR grace period where your order can be cancelled after you place it. After this time you cannot cancel your order as the order may have shipped or has been placed in queue and the process is in motion to pick, pack and prepare your order for shipping.

For all orders placed online, we will contact the customer by email/phone to acknowledge receipt and if necessary to discuss the order and any related shipping fees. The whole process is designed to maintain a one-to-one personal service!

Q. What currency is used in this website?
A. All prices shown are in Canadian dollars, taxes are extra.

Q. Is Online Ordering Secure?
A. Yes. Once you enter the checkout process to provide personal information the pages are secured by Secured Sockets Layer and a digtal certificate. You can obtain information on our certificate by double clicking the LOCK icon on your browser when on a secured page of our site. We do not store credit card information on our website!!!

Q. Do you offer volume pricing?
A. Yes. Send us an e-mail advising us of the product and quantities you would like a price on.

Q. Once I place an order, how long will it take to arrive?
A. We ask that you allow us up to 1 week for shipment, however 2-3 days is normal. We ship via the most economical way to save money. If you need goods to arrive sooner, please e-mail us with the request to ship faster and we will advise what the cost will be.

Q. What shipping company(s) do you use?
A. We use UPS, LOOMIS and for Toronto & surrounding areas we may use our local courier A&B Courier. To save time we may elect to have goods shipped to you direct from our suppliers. We can also ship via your own courier.

Q. How will I know how much my order will cost?
A. The total of your order plus taxes will be shown upon checkout. Shipping costs are extra and we will notify you by email/phone.

Q. I live outside Canada, what do I need to know?
A. Your order will be shipped via UPS, an e-mail will be sent to you with respect to shipping costs. Duty, brokerage and other charges may be extra on top of shipping and UPS will inform you before the parcel is cleared at the border. Orders that are refused at the border are subject to a 15% restocking charge as well as freight. For USA customers it's best to email us your order and contact info. or click on the blue tab in the top right corner of our home page.

Q. What is your returns policy?
A. We will only accept returns that are due to defects or incorrect sizing etc.. within 10 days of receiving shipment with a R.A.N. You must notify us by e-mail of your concerns and we will provide you with a Returns Authorization Number (R.A.N). All returnable orders are subject to a $15 restocking fee, minus original shipping charge.

Please allow up to 2 billing cycles for your refund to show up on your statement.

Goods shipped without a R.A.N. number will not be accepted. Returns must be shipped prepaid by the customer. Do not send shipments collect as they will be refused. All returns must be in original packaging unopened with no modifications and all tags in place. Due to Federal government regulations and guidelines, all sales of First-aid products are final and cannot be returned. Custom or special orders cannot be returned.

Q. Do you have a warranty on your products?
A. We ensure our products are free from defects in materials and workmanship at time of shipment and that our products meet all applicable laws for certification by governing bodies such as NIOSH, OSHA, CSA etc…This warranty is void on any product that has been tampered with, altered or misused in any way.

Due to unforeseen circumstances such as dollar fluctuations etc.. we reserve the right to change/adjust prices without notice!!


Our products meet the requirements for regulatory compliance by the following: